Effective 26 November 2026

Refund & Cancellation Policy

We want you to be confident in Nevika. This policy explains when refunds apply and how to request one.

1. Free trial

New users get a free tier with limited AI consultations. No payment is required and no refund applies to the free tier.

2. Subscription cancellation

You may cancel any paid subscription at any time from Account → Billing. Cancellation stops the next auto-renewal. You retain access until the end of the paid period.

3. Refund eligibility

• 7-day money back: Full refund if you cancel within 7 days of your first paid charge and used fewer than 20 AI consultations.
• Duplicate charge: Full refund of the duplicate within 5 business days.
• Service outage: Pro-rata refund if the service is unavailable for more than 24 continuous hours in a billing month.
• Wrongful charge: Full refund after verification.

4. Non-refundable

• Consumed AI credits, OCR pages, or one-time features already used.
• Subscriptions cancelled after 7 days of first charge.
• Refunds requested more than 30 days after the disputed charge.

5. How to request

Email info@nevika.co from your registered account with the invoice number. We respond within 2 business days and process approved refunds within 5–7 business days to the original Cashfree payment method.

6. Chargebacks

Please contact us first — chargebacks filed without prior communication may result in account suspension pending resolution.

7. GST

All invoices include GST at applicable Indian rates. Refunds are net of any statutory deductions.

8. Contact

Nevika Innovations Private Limited · info@nevika.co · +91 82919 98800